Free NHS local health services guide

A free guide to explain all the health services available in your local area is on its way to thousands of front doors and letterboxes across Westminster, Kensington and Chelsea, Hammersmith and Fulham, Ealing, and Hounslow. As well as winter health tips for readers, the guide will remind Kensington and Chelsea residents to use the NHS wisely during the winter months, by choosing the service most suited for their illness or injury.

The guide is packed with useful information about staying well in winter, including:

  • Who is eligible for a free NHS flu vaccine and why?  
  • A two-page colour map of hospitals spanning seven boroughs
  • How to access care including a GP close to home in the evening or at the weekend
  • What to store in your household first aid cabinet
  • How to keep safe and warm
  • When to call NHS 111
  • Mental wellbeing advice
  • Early dementia warning signs
  • How to spot shingles
  • Local phone numbers for emergencies and non-emergencies – remember, A&E is for emergency care
  • Healthy lifestyle tips

 

There is also a chance for members of the public to receive a free cardboard thermometer to help them keep their home at the safe temperature of 18 degrees Celsius (or 64.4 degrees Fahrenheit) when they send us their feedback on the guide.  

People in North West London have told us that it would help them get the best out of their NHS if they had a single booklet or document with up to date information about their local services, which they can put away somewhere safe to keep. NHS services can differ in minor ways from borough to borough so it’s important for the NHS to make sure everybody has access to the right information in an easy-to-keep format. We have listened to this feedback through our regular community engagement work, and we are pleased to say we have now produced Stay well: Your guide to local services in Westminster and Kensington and Chelsea.

The blue NHS-branded booklet can be kept in your home to use whenever you need it. There is a page with useful contact details in the borough for local services – so no more rooting around for the right number to call when you’re in a hurry. The information is also all available to view online by visiting www.staywellnwl.nhs.uk.

Dr Fiona Butler, chair of West London CCG, said: “People tell us all the time that they want a single, comprehensive guide to their local NHS services - something they can put in a safe place and keep all winter, to use whenever they need to. That’s exactly what we’ve produced. Stay well: Your guide to local services in Westminster and Kensington and Chelsea is packed with useful hints and tips about caring for yourself and those around you during the winter months, including the importance of getting the flu vaccine for high risk groups, how to access talking therapies, and where to go for immediate medical help. 

“Every year, across the country, pressures on emergency services increase at winter. We want to remind people that A&E is for life-threatening conditions. If your illness or injury is not life-threatening, you will get the care you need by calling NHS 111, booking a GP appointment, visiting a local pharmacist, or, if your condition is urgent but not life-threatening, going to an urgent care centre.”

For more information please contact Louise McCudden, Communications Officer: louise.mccudden@nw.london.nhs.uk or 020 3350 4224. 

Download a copy of the booklet here

CCG Press Office

media@nw.london.nhs.uk

T: 020 3350 4224