Temporary suspension of St Charles Urgent Care Centre

Published on: 24th December 2020

Due to the new Tier 4 local restrictions, which include the fast rise in infections caused by the spread of a new variant of COVID-19, NHS West London CCG and Central London Community Healthcare NHS Trust (CLCH) have taken the decision to temporarily suspend the Urgent Care Centre (UCC) at St Charles Hospital with immediate effect.

This is a temporary service change and is subject to continuous review.

Staff currently working at the UCC will be redeployed to more critical COVID services, such as; community beds and the vaccination hubs. We appreciate the hard work of staff and their willingness to flexibly support local patient needs. 

The CCG will communicate to all partners with more information when it is safe to restart the service. 

Patients will continue to access healthcare via their GP, NHS 111 or 999 if it’s an emergency.

If you have any questions regarding the above service change, please contact the team at wlccg.integratedcare@nhs.net for further information on where to go, where to signpost people if they are feeling unwell.

 

Where to go if you’re feeling unwell?

If you have symptoms of coronavirus - a high temperature or a new, continuous cough

  • Use the online NHS 111 Coronavirus Service – which will ask you a few questions, then share relevant guidance depending on your symptoms - including information on self isolating and how to look after yourself at home 
  • Contact your GP or call NHS 111 if your symptoms get worse, or you require further support
  • If it’s likely you have coronavirus, and you also have a health condition that requires medical help your GP or NHS 111 can refer you to a new ‘hot clinic’ based at St Charles for a face to face appointment with a doctor or nurse  
  • For medical help or advice not related to coronavirus:

Visit www.111.nhs.uk  – to answer questions relating to your symptoms, and receive guidance on what to do next – only call 111, if you’re unable to get help online 

Call your GP practice - to discuss your symptoms & support available

Dial 999 if you feel your life is in danger  

 

Mental health support

  • To talk to someone about anything that’s troubling you - no matter how big or small, you can call the Samaritans on 116 123
  • If you’re in crisis, the CNWL single point of access line is there to listen to your needs & signpost you to the right service, call 0800 023 4650 
  • If your life is in danger, dial 999

For tips, guidance & information on looking after your mental health visit: www.mind.org.uk  

 

Coronavirus key messages

Hands, Face, Space:

  • hands – wash your hands regularly and for at least 20 seconds
  • face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

 

Stay at home guidance for Tier 4:

  • You cannot meet other people indoors, including over the Christmas period, unless you live with them, or they are part of your support bubble.
  • Outdoors, you can only meet one person from another household.
  • We must stay home unless making essential journeys
  • All non-essential shops and close contact businesses, including hairdressers, nail salons and gyms in the borough will close
  • People should work from home if they can
  • No overnight stays outside your household or support bubble in Tier 4
  • No travel outside of your local Tier 4 area

For up to date information and guidance on Coronavirus visit: www.gov.uk