Digital health

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We are working on a number of digital projects which make accessing health services easier for patients.

You can now book GP appointments online, rearrange appointments and request repeat prescriptions. There are also online programmes and apps* to help you manage your health.

All digital health services are safe and secure and comply with NHS data protection laws.

*An app is a computer application (program) that is downloaded by a smartphone user to their mobile phone. Apps can be easily accessed from a smartphone, tablet or computer by clicking or tapping the app symbol which will open the program.

Health Help Now app

Health Help Now is a patient app available to people across NW London. The app helps you find the right health services, medical advice and trusted information.

You can use the app to review medical advice that has been approved by local doctors and nurses and see the closest places to your current location where you can get help. 

Current features

  • NHS Choices health advice articles
  • contact information for local NHS, council and approved voluntary services
  • hospital appointment booking service (e-RS), to be used after you have been referred by your GP
  • GP online to manage your GP appointments, get repeat prescriptions and view your medical records
  • *‘Your mental health’ section has helpful advice and information on a variety of mental health conditions. The ‘mood tool’ asks basic questions about your mood and how you feel and will signpost you to relevant services based on your responses.
  • web links to useful websites such as your local council and Know Diabetes
  • asthma/COPD section provides helpful advice articles and information on how to use your inhaler.  

*Watch an overview video of the mental health section here.

This app is featured in the NHS App Library and available to download for free here: App Store (for Apple devices) or Google Play (for Android devices). Please select the relevant app for your area.

GP online

GP online is a national programme developed by NHS England which allows you to take control of your GP appointments through your smartphone, tablet or computer. It’s a free service available to everyone who is registered with a GP.

You can use a website or app to:

  • book or cancel appointments with a GP or nurse
  • order repeat prescriptions
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results
  • view clinical correspondence such as hospital discharge summaries.

This programme was created in response to patients finding the management of GP appointments and repeat prescriptions difficult and time-consuming. Each time a patients uses GP online, they help GP practice’s to spend more time on improving patient care. Five out of the eight boroughs in NW London saved a total of 1,460 days in administration time by appointments being booked through GP online.

How to book, cancel and change appointments

To book, cancel and change appointments you must first be registered with GP online services. Click here for more information on how to register.

Need help using GP online?

Training sessions will be taking place across NW London and are open to anyone who wants to know more. Please see the digital citizen education programme section below for more information.

Digital citizen education programme

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With over 137,000 health apps available in mobile app stores it can be hard to know which ones to trust and how to use them. To meet this challenge, a digital education programme was set-up in April 2018 to teach residents across NW London how to use digital health services. 

The goal is to empower as many residents as possible to become ‘digital citizens’ - people who can confidently use digital health services to manage their health. This can be achieved by:

  1. teaching a group of volunteers how to use digital health services
  2. once trained, volunteers become 'digital ambassadors' - responsible for training residents who need support using digital health services
  3. arrange one hour training sessions for 'digital ambassadors' to teach residents about different apps and programs
  4. once residents are trained and feel confident using digital health services, they become 'digital citizens'. 

The training sessions are free and cover the following apps and programs:

  • Health Help Now and patient apps
  • Know Diabetes website
  • My COPD
  • GP online
  • online consultations
  • smart devices/wearable’s to help manage your health.

Mobile devices are provided during the sessions to make the training interactive.

Want to get involved?

If you would like to volunteer to be a ‘digital ambassador’ and be trained so you can deliver one hour training sessions to residents in NW London, please email Digitalcitizen.nwl@nhs.net and provide the following information:

  • full name
  • contact mobile number and email address
  • a brief description on why you are interested in digital health services.

Please write ‘digital ambassadors’ in the subject line.

Alternatively, if you would like to become a ‘digital citizen’, and learn how to use digital health services to manage your health, please email Digitalcitizen.nwl@nhs.net and provide the following information:

  • full name
  • contact mobile number and email address
  • a brief description of what apps and programs you need support with.

Please write ‘digital citizen’ in the subject line.